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FAQ

Consultez les réponses aux questions les plus souvent posées ou contactez-nous pour en savoir plus.

When will I receive my money?

In most cases, we deposit your money directly into your bank account shortly after your application is approved.

Can I borrow even if I have bad credit?

Yes, you can borrow even if you have a bad credit history. However, you must not be in a bankruptcy process.

What documents do I need to provide for an application?

If you submit an accelerated application using the IBV system, you won't need to provide any documents.

If you submit a standard application, you will need to send the following documents:

- Bank statement from the last 30 days

- Latest pay stub

- Photo ID such as a health card

- Proof of residence such as an account statement in your name

- Void cheque

Please note that processing times are longer for standard applications.

What is the difference between a standard and accelerated application?

The standard application requires you to send the required documents so we can process your application. These documents are the following:

  • Bank statement from the last 30 days
  • Latest pay stub
  • A photo ID, such as a health card
  • Proof of residence, such as an account statement in your name
  • A void cheque

Please note that processing times are longer for standard applications.

What is the annual interest rate on your loans?

The APR on the amount borrowed from the lender is 22%.

Can I borrow if I am self-employed?

Unfortunately, no. You must be an employee whose pay is deposited via direct deposit to obtain a loan.

What is an application using the IBV system?

The IBV application (Instant Bank Verification) is an accelerated process that allows us to confirm certain information instantly, without you having to provide any documents. This is what allows us to offer such fast turnaround times.

Can I borrow if I am paid in cash or by cheque?

Unfortunately, no. Your pay must be deposited via direct deposit to obtain a loan.

Are the loans confidential?

Yes, our loans are 100% confidential.

Is an application with IBV secure?

Absolutely. IBV is a document that confirms the accuracy of your information. Under no circumstances can we access your bank account or modify your banking information.

Can I apply for a loan even if I don't have access to my online banking?

Yes, you have two options:

You can ask your financial institution to give you access to your online banking, then log in to your online banking account. You can then submit an accelerated application using the IBV system.

  1. You can ask your financial institution to give you access to your online banking, then log in to your online banking account. You can then submit an accelerated application using the IBV system.
  2. You can submit a standard application and provide us with the following documents:
  • Latest pay stub
  • A photo ID, such as a health card
  • Proof of residence, such as an account statement in your name
  • A void cheque

Please note that processing times are longer for standard applications.

Can I apply for a loan if I receive unemployment, CNESST, QPP, disability insurance or other forms of assistance?

Yes, most of the time. Certain conditions may apply, contact us to learn more.

Why might my loan be refused?

Your loan could be refused if you do not meet the eligibility requirements. It could also be refused if, among other things:

  • You have several recent non-sufficient funds (NSF) payments;
  • We believe you may have difficulty repaying your loan;
  • Your income over the last three months is not stable enough.
What happens in case of payment default?

If you do not repay your loan and/or if you do not cooperate, the debt will be sent to collections.

Will you have access to my bank account?

No, never. We will never have access to your password or username. If you submit an application with IBV, we will only have a read-only copy of your bank statement.

Are there any documents to send with an IBV application?

No. This method is faster, simpler and you have no documents to send.

What are the benefits of IBV?

This method is faster, simpler and you have no documents to send. It is completely secure and your application is completed in 5 minutes.

What forms of ID are accepted?

We accept the following photo IDs:

  • Valid driver's license;
  • Valid health card;
  • Valid passport.
What proofs of residence are accepted?

We accept bills that have your name and show your address. For example, your electricity bill or phone bill are accepted.

What is a pay stub?

A pay stub is a slip or document that your employer gives you when you receive your pay. It can be printed with your paycheque or sent by email in the case of direct deposit.

What is a bank statement?

A bank statement is a document showing all transactions made from your bank account in the last 30 days. Most of the time, this document is available online. If you submit a standard application, you must provide the latest statement from the account where your pay is deposited.

What is a void cheque?

A void cheque is a cancelled cheque. We need it to deposit your loan into the account for which you are applying. You can also choose to provide a pre-authorized deposit form.

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